Keeping your customers happy take note

• How are customer and client perceptions and expectations created, understand the real facts and how you can make a difference
• What keeps the customer or client happy, know how to find out what they think is important
• Find the golden key to developing exceptional customer and client relations
• Use non verbal signals and body behaviour to get the best results
• How to build rapport quickly and easily — even the ‘difficult’ ones
• The myths of rapport building, and what REALLY works
• See why false rapport (manipulation) doesn’t work in the long term
• Learn how to make sure your customers clients 'feel' they get what they want
• Change your customer or client perceptions and your own to achieve greater impact and effect
• Find their ‘hot’ buttons, press the right ones and avoid the wrong ones!
• You treat your customer or client as an individual, but does it work for them?
• What are they really saying. Find out why most people have trouble finding out
• How much information can your customer or client deal with, how much keeps them happy , and how do you package it best